Wednesday, February 20, 2008

Verizon Wireless Service

If you're like me, which most people are based on the number of Verizon hate sites out there, then you've had your fair share of run-ins with bad Verizon support. My first instance was after I got my first bill and they gave me a prorated number of minutes for the month without telling me. Oh btw my favorite customer no service issue out there is .oo2 cent issue from the It's worth at least listening to the first few minutes to hear how clueless some reps can be.

I didn't write this knock Verizon. I've been a customer for 4 years now because they have the most reliable cell service. I used to travel all over the US and their coverage always beat my friends coverage. I've always dreaded using their customer service though. Two days ago I called to complain about my year old Moto Krzr (btw don't buy this phone!!! you've been warned) which after a full nights charge would die after 14.5 minutes of talk time. The automated system said they had extended waits, but I got through with less that 2 minutes of wait time. And when I told the rep the problem he said "ok, I'll send out a new battery... it should get there in two days." I was shocked at how easy this was. No mention of me paying or jumping through hoops. I just wanted to make sure that I got at least one positive Verizon post on the web... :)


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